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Walmart Says To Develop Camera System To Detect And Assist Unhappy Shoppers

July 20, 2017: 12:00 AM EST
Walmart is creating an in-store facial recognition system designed to recognize customers' facial expressions. According to the retailer's patent filing, the technology will use video cameras at store checkout lines to detect signs of anger and dissatisfaction. Upon detection of an “unhappy customer”, the system will alert staff and prompt them to report to the checkout line. Also, the company has filed a patent for using drones to improve customers' in-store experience.
Mark Prigg , "Walmart developing smart camera that can spot unhappy and frustrated shoppers and alert staff", Daily Mail, July 20, 2017, © Associated Newspapers Ltd
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