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Kroger Uses Technology To Speed Up Shoppers' Checkout Time

June 20, 2013: 12:00 AM EST
Grocery company Kroger said using Que Vision checkout technology has enabled it to cut shoppers' wait time to start checkout down to an average of 26 seconds from 4 minutes a few years ago. Expected to be installed in the company's 2,424 supermarkets across the country, the overhead infrared sensor technology is credited by Kroger as one of the reasons for the 9.6 percent increase in earnings for the quarter ending May 25, 2013. Displayed on light boards located at the store's front, information including number of checkout lanes currently in service and the number needed are updated in real time. Besides enhancing customer convenience, the technology enables Kroger and other traditional grocers to compete better with discounters, such as Wal-Mart and Target.
Alexander Coolidge, "New technology helps Kroger speed up checkout times", USA Today, June 20, 2013, © Gannett
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