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Kroger Depends On POS Technology To Give Customers Positive Checkout Experience

April 30, 2012: 04:12 AM EST
Kroger has invested in a range of point-of-sale technology to keep its promise to make customers spend as little time as possible in line when checking out their purchases. Kroger's front-end POS relies on a technology from IBM — ACE software running on 4690 operating system-powered SurePOS 700 terminals, which allows it to test self-checkout services. Most of the company's IT investments, however, focus on improving its conventional checkout lanes; for example, Kroger installed in 2011 Irisys' QueVision system, which monitors the number of shoppers and alerts management to open more checkouts to deal with them.
Michael Garry, "Technology Helps Kroger Keep Fast-Checkout Promise", Supermarket News, April 30, 2012, © Penton Media, Inc.
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